Shipping and Return Policy at Replay Quilts
What about shipping costs?
The customer is responsible for the cost of shipping clothing to Replay Quilts or can make arrangements via email or text message to drop off clothing to my home.
I offer FREE shipping of your finished quilt and any unused clothing that wasn't used in your quilt back to the customer.
Pillow orders over $100.00 will also receive FREE shipping.
Pillow orders under $100.00 will have shipping added, based on your zip code, weight and size of the pillow ordered.
Shipping insurance is added to ensure safe delivery of your quilt or pillow keepsake.
I use UPS Ground or USPS Priory Mail shipping services.
What is your return policy?
All products are custom-made so I do not offer returns/exchanges/refunds.
Using good communication between the customer and the quiltmaker = a happy customer!
In the event I’ve made a mistake in creating your quilt or pillow (for example, an open seam or missed seam), please contact me as soon as possible.
I will have you return your quilt or pillow via shipping or drop off at my home so I can correct the mistake.
I will cover the cost of shipping to return the repaired quilt or pillow back to you.
Can I Cancel my Quilt Order and receive a Refund before my Quilt Order is started?
In the event that a customer decides to cancel an order before the quilt work has started.
The customer will receive a refund of their deposit or full quilt payment minus bank and credit card transaction fees.